At Dosti.com.pk, customer satisfaction is our priority. We have crafted this Refund Policy to ensure fairness and transparency. Please read it carefully to understand the conditions under which refunds may be granted. By using our platform, you agree to comply with this policy.
Refunds will only be issued under the following conditions:
The product or service does not match its description as stated in the marketplace.
The buyer does not receive the product or service after making payment.
Technical issues on our platform result in a payment error.
Refunds are subject to the following criteria:
To process any refund request, we require:
A valid payment receipt or order confirmation.
Proof of issue (e.g., screenshots, communication logs).
All refund requests must be submitted within 14 days of the transaction. Requests made after this period will not be eligible.
For marketplace transactions:
Refund requests involving a third-party vendor must be resolved directly with the vendor unless otherwise stated.
Dosti.com.pk will mediate disputes only if the vendor violates platform guidelines.
The following transactions or services are non-refundable:
Digital content or products that have already been downloaded or accessed.
Subscriptions or memberships, unless otherwise stated in their respective terms.
Promotional or discounted products clearly marked as non-refundable.
To request a refund:
Contact us at support@dosti.com.pk with the subject line: "Refund Request - [Transaction ID]".
Include all required proof and a detailed explanation of the issue.
Our team will:
Verify the transaction details.
Review the claim with any involved vendor (if applicable).
Respond within 7 business days of receiving your request.
Approved refunds will be processed within 5-10 business days to the original payment method.
Rejected claims will be accompanied by a clear explanation.
Initiating a chargeback with your payment provider without contacting our support team may result in:
Suspension or termination of your Dosti.com.pk account.
Legal action for fraudulent claims.
We reserve the right to modify this Refund Policy at any time. Updates will be published on this page with the "Last Updated" date. Continued use of our platform constitutes acceptance of the revised policy.
If you have any questions or concerns regarding this policy, feel free to reach out:
Email: support@dosti.com.pk
Phone: +92-333-9064999
Thank you for using Dosti.com.pk. We are committed to making your experience as seamless and enjoyable as possible.
